Your Orders

E-Commerce Development Board LTD | ecdb.global

This page explains how to view, manage, and track your orders on the ECDB Global platform.

1. VIEWING YOUR ORDERS

All your orders are accessible from your seller dashboard. To view your orders:

• Log in to your ECDB Global account at ecdb.global
• Navigate to My Dashboard from the top navigation menu
• Click on Order History in the left sidebar
• Your complete order history is displayed with the most recent orders shown first

Each order entry shows the order reference number, product name, order date, status, and total amount.

2. ORDER STATUSES

Pending

Your order has been received and is awaiting processing. No action is required from you at this stage.

Processing

Your order is being prepared for dispatch. Stock is being picked and packed by the supplier or Beaumont Logistics.

Dispatched

Your order has been shipped. A tracking number will be visible in your order details.

Delivered

Your order has been confirmed as delivered to the buyer.

Returned

The buyer has initiated a return. See the Returns and Replacements page for more information.

Cancelled

The order has been cancelled. If you believe this is an error, contact support@ecdb.global.

3. TRACKING YOUR ORDER

• Once your order is dispatched, a tracking number is automatically added to your order details
• Click the tracking number in your order history to view live tracking information
• Tracking updates are provided by the carrier and may take up to 24 hours to reflect
• For orders shipped from China, tracking may only become active once the parcel reaches the UK

4. ORDER CONFIRMATIONS

You will receive an email confirmation for every order placed through the ECDB platform. Confirmations are sent to the email address registered to your account. If you do not receive a confirmation within 1 hour of placing an order, please check your spam folder or contact support@ecdb.global.

5. MODIFYING OR CANCELLING AN ORDER

Orders can only be modified or cancelled before they are dispatched. To request a modification or cancellation:

• Go to Order History in your dashboard
• Select the relevant order
• Click Cancel Order if the option is available
• If the cancel button is not available, the order has already been dispatched and cannot be cancelled

For urgent cancellation requests, contact support@ecdb.global immediately with your order reference number.

6. ISSUES WITH YOUR ORDER

If you experience any of the following, contact support@ecdb.global within 14 days of the expected delivery date:

• Order not received
• Wrong item received
• Item arrived damaged
• Item significantly different from the description

Please include your order reference number and photos where applicable. We aim to resolve all order issues within 48 hours.

7. CONTACT

For all order-related enquiries: support@ecdb.global | Available Monday to Friday, 9am to 6pm GMT

E-Commerce Development Board LTD | 124 City Road, London EC1V 2NX | support@ecdb.global | ecdb.global