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Support Center

Frequently Asked Questions

Answers to what sellers ask us most

Everything you need to know about accounts, fulfillment, branding and payments. Can't find it here? Our team is one message away.

Getting Started

Account & Membership

ECDB Global is a dropshipping and fulfillment platform that connects sellers to sourcing, warehousing, shipping, print-on-demand and branding services, plus training to help you run and grow an online store.

Sourcing & Fulfillment

Fulfillment, Inventory & Shipping

Sourcing, quality inspection, warehousing, custom packaging and global shipping are all handled for you — orders placed on your store are picked, packed and shipped without you touching inventory.

Branding & Customization

Print on Demand & Branding

Yes. Our Branding service supports custom packaging, brand cards and private-label options so orders arrive looking like they came from your business, not a generic supplier.

Payments & Earnings

Payments, Refunds & Referrals

We support major cards along with regional payment options where available. You can view and manage saved methods from your account settings.

Still have questions?

Our support team typically replies within one business day.

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