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Returns & Replacements

E-Commerce Development Board LTD | ecdb.global

This page explains how to request a return or replacement for products ordered through the ECDB Global platform.

1. RETURN ELIGIBILITY

You may request a return or replacement if:

  • The product arrived damaged or defective
  • The product received is significantly different from the description
  • The wrong product was delivered
  • The product is missing parts or accessories described in the listing

Return requests must be submitted within 14 days of the confirmed delivery date.

2. HOW TO REQUEST A RETURN

To initiate a return or replacement:

  • Log in to your ECDB Global account
  • Go to Order History in your dashboard
  • Select the relevant order and click Request Return
  • Select your reason for return from the dropdown menu
  • Upload clear photographs of the item showing the issue
  • Submit your request

Our support team will review your request within 48 hours and confirm next steps.

3. RETURN SHIPPING

  • If the return is due to a fault or error on our part, ECDB Global will cover the return shipping cost
  • If the return is for any other reason, the buyer is responsible for return shipping costs
  • Do not return any item without receiving confirmation from our support team first
  • Return shipping instructions will be provided once your return request is approved

4. REPLACEMENTS

Where a replacement is available, we will dispatch a replacement item at no additional cost once the return has been approved. Replacement dispatch times follow the standard shipping timeframes outlined in our Shipping Rates and Policies page.

5. REFUNDS

Where a replacement is not available or the buyer prefers a refund:

  • Refunds are processed within 5 to 10 business days of receiving the returned item
  • Refunds are issued to the original payment method
  • You will receive an email confirmation once your refund has been processed
  • Please allow additional time for the refund to appear in your account depending on your bank or payment provider

6. NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Items returned outside the 14-day return window
  • Items that have been used, washed, or altered after delivery
  • Items returned without prior approval from our support team
  • Digital products and course content once accessed

7. BUYER DISPUTES ON EXTERNAL MARKETPLACES

If a buyer raises a dispute on eBay, Vinted, or another marketplace, handle the dispute through that platform's resolution centre in the first instance. If you need assistance from ECDB Global in resolving a supplier-related dispute, contact support@ecdb.global with the order reference and marketplace case number.

8. YOUR STATUTORY RIGHTS

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. You have the right to return faulty goods and receive a full refund, repair, or replacement.

9. CONTACT

For all returns and replacements: support@ecdb.global | Please include your order reference number and photographs in all communications.

E-Commerce Development Board LTD | 124 City Road, London EC1V 2NX | support@ecdb.global | ecdb.global