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E-Commerce Development Board LTD | ecdb.global
Welcome to the ECDB Global Help Center. Find answers to common questions or contact our support team directly.
Visit ecdb.global and click Get Started. Select your account type — Student Seller or Infrastructure Client — and complete the registration form. You will receive a verification email. Click the link in the email to activate your account.
Once registered, you will be prompted to pay the one-off enrolment fee. The fee depends on the country you select at registration: USD $9.99 (Regional), USD $27.99 (Middle) or USD $47.00 (Standard). After payment, you have immediate access to all 12 course lessons.
After completing your course enrolment, you can choose from three subscription plans — Starter at £9.99/month, Growth at £24.99/month, and Pro at £49.99/month — or pay yearly and save 25%: £89.99, £224.99 and £449.99 per year. Plan prices are the same in every country. Each tier gives you access to a different level of the product catalogue. You can upgrade at any time.
From your seller dashboard, browse the ECDB product catalogue and select the product you want to list. Click List on eBay and the system will automatically create the listing on your connected eBay account at the recommended selling price. You can adjust the price before publishing, but it cannot be set below the ECDB floor price.
The floor price is the minimum price at which you can sell any ECDB product. It is calculated as the base price multiplied by six and represents the cost of the product plus ECDB's margin. Listings below the floor price are blocked by the system.
Standard dropshipping from China to UK buyers takes 7 to 15 business days. UK to UK fulfilment through Beaumont Logistics takes 2 to 5 business days. EU orders take 5 to 10 business days.
Check the tracking number in your order history and share it with your buyer. If the tracking shows the item as delivered but the buyer has not received it, ask the buyer to check with neighbours and their local post office. If the item is confirmed lost, contact support@ecdb.global with your order reference number within 14 days of the expected delivery date.
From your dashboard, click Withdrawals and enter the amount you wish to withdraw. Select your preferred payout method — Wise, Remitly, MoneyGram, or WorldRemit. Review the breakdown showing the 3% ECDB transfer fee and the net amount you will receive. Submit your request. Our team will process and confirm your transfer.
Withdrawal requests are reviewed and processed by our admin team. Processing times vary depending on your chosen payout method. You will receive an email confirmation once your transfer has been initiated.
Withdrawals may be declined if your account has outstanding issues, if there is suspicious activity on your account, or if the minimum withdrawal amount has not been met. Contact support@ecdb.global for clarification.
Go to Subscription in your dashboard and select your new plan. Upgrades take effect immediately and are charged on a prorated basis for the remainder of the current billing period.
Go to Subscription in your dashboard and click Cancel Subscription. Your subscription will remain active until the end of the current billing period. No refunds are issued for partial months.
Click Forgot Password on the login page and enter your registered email address. You will receive a password reset link within a few minutes. If you do not receive it, check your spam folder or contact support@ecdb.global.
Every ECDB account holder receives a unique referral code. Share your code with others. When someone registers and pays their enrolment fee using your code, you receive one month free on your next subscription renewal. Level 3 Pro subscribers earn a higher commission rate on referrals.
Your referral code is displayed in your dashboard under Referrals. You can copy it directly or use the social sharing tools to share it on WhatsApp, Facebook, or other platforms.
You can reach us through:
When contacting support, please include your account email address, order reference number where applicable, and a clear description of your issue.
As an Infrastructure Client, you can submit stock intake requests and dispatch orders through your dedicated dashboard. Contact support@ecdb.global to arrange your initial stock intake and receive your client onboarding pack.
Infrastructure Clients are assigned a dedicated UK bank account through SKV Business Partners. Your buyers pay into this account. You request withdrawals through your dashboard and funds are transferred to you after the 3% transfer fee is deducted. A monthly fee of £15 applies per account.
E-Commerce Development Board LTD | 124 City Road, London EC1V 2NX | support@ecdb.global | ecdb.global
