Privacy Policy

E-Commerce Development Board LTD | Last updated: 31 August 2026

This Privacy Policy explains how ECDB Global collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. WHO WE ARE

E-Commerce Development Board LTD ("ECDB Global", "we", "us", "our") is registered in England and Wales. Our registered address is 124 City Road, London, United Kingdom, EC1V 2NX. We are the data controller for personal information collected through the ECDB Global platform at ecdb.global.

2. WHAT DATA WE COLLECT

2.1 Information you provide

Full name, email address, country of residence
Payment information processed securely via Stripe
Business details for Infrastructure Clients and Vendors
Communication records including support tickets and messages
Course progress and activity on the platform

2.2 Information collected automatically

IP address and approximate location
Device type, browser, and operating system
Pages visited, time spent, and interactions on the platform
Cookies and similar tracking technologies

3. HOW WE USE YOUR DATA

To create and manage your account
To process payments and subscriptions via Stripe
To deliver course content and platform features
To detect your country for geographic pricing purposes
To send transactional emails including receipts and notifications
To provide customer and vendor support
To comply with legal obligations
To improve our platform and services

4. LEGAL BASIS FOR PROCESSING

Contract performance — processing necessary to deliver services you have subscribed to
Legitimate interests — improving the platform, preventing fraud, and ensuring security
Legal obligation — complying with UK law and regulatory requirements
Consent — where you have explicitly agreed to specific processing such as marketing emails

5. DATA SHARING

We do not sell your personal data. We share data only with:

Stripe — for secure payment processing
Resend — for transactional email delivery
Hosting and infrastructure providers operating under data processing agreements
Law enforcement or regulatory bodies where required by law

6. INTERNATIONAL TRANSFERS

Some of our service providers operate outside the UK. Where data is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

7. DATA RETENTION

Account data — retained for the duration of your account plus 7 years for legal compliance
Payment records — retained for 7 years in accordance with HMRC requirements
Support communications — retained for 3 years
Cookies and analytics data — retained for up to 13 months

8. YOUR RIGHTS

Under UK GDPR you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your data where no legal basis exists for retention
Object to or restrict processing of your data
Data portability — receive your data in a structured, machine-readable format
Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at support@ecdb.global. We will respond within 30 days.

9. COOKIES

We use essential cookies to operate the platform and optional analytics cookies to improve our service. You can manage your cookie preferences at any time through the Cookie Settings page on our website.

10. COMPLAINTS

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on the platform. The current version is always available at ecdb.global/privacy.

E-Commerce Development Board LTD | 124 City Road, London EC1V 2NX | support@ecdb.global | ecdb.global